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Acceptable Use Policy

As a provider of email hosting and other Internet-related services, onemail offers its customers the means to acquire and disseminate a wealth of public, private, commercial, and non-commercial information. onemail respects that the Internet provides a forum for free and open discussion and dissemination of information, however, when there are competing interests at issue, onemail reserves the right to take certain preventative or corrective actions. In order to protect these competing interests, onemail has developed an Acceptable Use Policy, which supplements and explains certain terms of each customer's respective service agreement and is intended as a guide to the customer's rights and obligations when utilizing onemail's services. This policy will be revised from time to time. A customer's use of onemail's services after changes to the policy are posted on onemail's web site, www.onemail.net, will constitute the customer's acceptance of any new or additional terms of the policy that result from those changes.

One important aspect of the Internet is that no one party owns or controls it. This fact accounts for much of the Internet's openness and value, but it also places a high premium on the judgment and responsibility of those who use the Internet, both in the information they acquire and in the information they disseminate to others. When clients obtain information through the Internet, they must keep in mind that onemail cannot monitor, verify, warrant, or vouch for the accuracy and quality of the information that clients may acquire. For this reason, the subscriber must exercise his or her best judgment in relying on information obtained from the Internet, and also should be aware that some material posted to the Internet is sexually explicit or otherwise offensive. Because onemail cannot monitor or censor the Internet, and will not attempt to do so, onemail cannot accept any responsibility for injury to its clients that results from inaccurate, unsuitable, offensive, or illegal Internet communications.

When clients disseminate information through the Internet, they also must keep in mind that onemail does not review, edit, censor, or take responsibility for any information its clients may create. When users place information on the Internet, they have the same liability as other authors for copyright infringement, defamation, and other harmful speech. Also, because the information they create is carried over onemail's network and may reach a large number of people, including both clients and non-clients of onemail, clients' postings to the Internet may affect other clients and may harm onemail's goodwill, business reputation, and operations. For these reasons, clients violate onemail policy and the service agreement when they, their customers, affiliates, or subsidiaries engage in the following prohibited activities:

    Spamming: Sending unsolicited bulk and/or commercial messages over the Internet. It is not only harmful because of its negative impact on consumer attitudes toward onemail, but also because it can overload onemail's network and disrupt service to onemail clients. Also, maintaining an open SMTP relay is prohibited. When a complaint is received, onemail has the discretion to determine from all of the evidence whether the email recipients were from an "opt-in" email list.

    note to spammers: onemail reserves the right to recoup any and all costs incurred to correct a spamming violation via a charge to your credit card.

    Intellectual Property Violations: Engaging in any activity that infringes or misappropriates the intellectual property rights of others, including copyrights, trademarks, service marks, trade secrets, software piracy, and patents held by individuals, corporations, or other entities. Also, engaging in activity that violates privacy, publicity, or other personal rights of others. onemail is required by law to remove or block access to customer content upon receipt of a proper notice of copyright infringement. It is also onemail's policy to terminate the privileges of customers who commit repeat violations of copyright laws.

    Obscene Speech or Materials: Using onemail's network to advertise, transmit, store, post, display, or otherwise make available child pornography or obscene speech or material. onemail is required by law to notify law enforcement agencies when it becomes aware of the presence of child pornography on or being transmitted through onemail's network.

    Defamatory or Abusive Language: Using onemail's network as a means to transmit or post defamatory, harassing, abusive, or threatening language.

    Forging of Headers: Forging or misrepresenting message headers, whether in whole or in part, to mask the originator of the message.

    Illegal or Unauthorized Access to Other Computers or Networks: Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual's system (often known as "hacking"). Also, any activity that might be used as a precursor to an attempted system penetration (i.e. port scan, stealth scan, or other information gathering activity).

    Distribution of Internet Viruses, Worms, Trojan Horses, or Other Destructive Activities: Distributing information regarding the creation of and sending Internet viruses, worms, Trojan horses, pinging, flooding, mailbombing, or denial of service attacks. Also, activities that disrupt the use of or interfere with the ability of others to effectively use the network or any connected network, system, service, or equipment.

    Facilitating a Violation of this policy: Advertising, transmitting, or otherwise making available any software, program, product, or service that is designed to violate this policy, which includes the facilitation of the means to spam, initiation of pinging, flooding, mailbombing, denial of service attacks, and piracy of software.

    Export Control Violations: Exporting encryption software over the Internet or otherwise, to points outside the United States.

    Other Illegal Activities: Engaging in activities that are determined to be illegal, including advertising, transmitting, or otherwise making available ponzi schemes, pyramid schemes, fraudulently charging credit cards, and pirating software.

    Other Activities: Engaging in activities, whether lawful or unlawful, that onemail determines to be harmful to its clients, operations, reputation, goodwill, or customer relations.
As we have pointed out, the responsibility for avoiding the harmful activities just described rests primarily with the subscriber. onemail will not, as an ordinary practice, monitor the communications of its clients to ensure that they comply with onemail policy or applicable law. When onemail becomes aware of harmful activities, however, it may take any action to stop the harmful activity, including but not limited to, removing information, shutting down services, implementing screening software designed to block offending transmissions, denying access to the Internet, or take any other action it deems appropriate.

onemail also is concerned with the privacy of on-line communications and web sites. In general, the Internet is neither more nor less secure than other means of communication, including mail, facsimile, and voice telephone service, all of which can be intercepted and otherwise compromised. As a matter of prudence, however, onemail urges its clients to assume that all of their on-line communications are insecure. onemail cannot take any responsibility for the security of information transmitted over onemail's facilities.


onemail will not intentionally monitor private electronic mail messages sent or received by its clients unless required to do so by law, governmental authority, or when public safety is at stake. onemail may, however, monitor its service electronically to determine that its facilities are operating satisfactorily. Also, onemail may disclose information, including but not limited to, information concerning a subscriber, a transmission made using our network, or a web site, in order to comply with a court order, subpoena, summons, discovery request, warrant, statute, regulation, or governmental request. onemail assumes no obligation to inform the subscriber that subscriber information has been provided and in some cases may be prohibited by law from giving such notice. Finally, onemail may disclose subscriber information or information transmitted over its network where necessary to protect onemail and others from harm, or where such disclosure is necessary to the proper operation of the system.


onemail expects that its clients who provide services to others will comply fully with all applicable laws concerning the privacy of on-line communications. A subscriber's failure to comply with those laws will violate onemail policy. Finally, onemail wishes to state that in using it's services, clients indemnify onemail for any violation of the service agreement, law, or onemail policy, that results in loss to onemail or the bringing of any claim against onemail by any third-party. This means that if onemail is sued because of a subscriber's or customer of a subscriber's activity, the subscriber will pay any damages awarded against onemail, plus costs and reasonable attorneys' fees.


We hope this policy is helpful in clarifying the obligations of Internet users, including onemail and its clients, as responsible members of the Internet. Any complaints about a client's violation of this policy should be sent to problems@onemail.net.







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